Service Management Essay Example | Topics and Well Written Essays - 1000 words - 1

Service Management - Essay Example Nevertheless, there are numerous challenges experienced by the company and very often their customers are looking for services from other container-based shipping industry companies. In order to become a competitive rivalry for other shipping companies, COSCO is focused on service strategy improvement. China positions itself as the largest international company, providing with their services 75% of international cargo volume. COSCO in XXI century â€Å"will focus on providing differentiated and value-added services to acquire long-term contracts and life-long customers. As alliances and mergers have become a major part of the international shipping industry, we (COSCO) will co-operate closely with our partners. We aim to be a world-class global shipping service provider, in the near future, with high efficiency and high quality service† (China Cosco Holdings Confident on Recovery in Container Rates, 2010). Therefore, COSCO positions it as the world’s leading shipping in dustry company, which is able to provide its customer with efficient, high quality services. The Company contributes much for financial and technological development of the company. Thus, it should be noted that COSCO is concerned about improvements of infrastructure of the Company, development of strategies, which refer to the modern needs of the international society and the newest tendencies in the shipping industry. Starting from 2002 the country is able to offer to the clients â€Å"a comprehensive package of ocean shipping services with fleets covering a wider range from traditional bulk tonnages to more value-added ones such as post-panamax container vessel, heavy-lift ship, LNG carrier and so on† (China COSCO 2010). Value-added services and life-long customers are of great importance for COSCO. The main challenge for the company occurs, when potential clients find out that to reach Shanghai from Chongqing takes about 900 miles. Thus, shipping goods from Chongqing to S hanghai takes too much time. The Company tries to deal with this problem in spite of the fact that rail system of China is fragmented. Moreover, potential international clients are scared off by challenging import-export documentation: it takes too much time at the customs. Licensing and trade challenges in China can be facilitated by WTO. Thus, service challenge should be solved within the company and nationally. To repair roads in the country and improve roads in the ports is on behalf of the Chinese government. COSCO should work hard in order investors wanted to support the Company. â€Å"Green protectionism policy† is of high relevance in the world. Therefore, COSCO is focused on environmentally friendly shipping services. Potential clients are interested in COSCO’s post-crisis measures, because sub-prime crisis special study team in COSCO enabled the Company to recover as soon as possible. An innovation of the Company, such as tariff decrease for ASEAN countries f rom 9.8 percent to 0.1 percent is rather attractive for the international partners (China, Korea Aid for Shipping Industry May Prolong Rates Slump, 2009). Out of 4 million of TEUs globally, many countries are estranged from container-based shipping services. COSCO and its subsidiaries have more than 120 ports in 40 countries. The sustainability of the Company is provided by logistics. There is a shift from passive service to active service. Starting from 2010 the Company implements TCSS, system, which considers customer’

Multicultural Management Essay Example | Topics and Well Written Essays - 3500 words

Multicultural Management - Essay Example The combination of work force demographics in the work place has been as result of increased globalization in business which has placed the management of cultural and background differences one of the leading agenda in modern times in many corporate organization. This has been due to increased heterogeneity in gender, race, ethnicity, and nationality due to mix up of people. (Vonslid, 2006) To the organization, this has an advantage of better and quicker decision making, higher creativity and innovation in the work, remarkable success in marketing in foreign communities and countries and also equal distribution of economic opportunities. However, if not well handled, it can lead to increased cost due to high turnover rates, conflicts due to interpersonal differences, and breakdown in communications. The hospitality industry is one of the industries that have a high mixture of people both in customers and in the work force. The diversity in the hospitality industry has been one of the challenges facing many firms in the industry since their survival is based on the quality of services that is offered to the customers. Diversity in the industry is also important due to the diverse customers that it serves. Hence a diverse workforce in the industry will help to serve diverse customers who are served in the industry. Managing this diverse workforce in the industry is poses a challenge in the industry's human resource department. This paper will explore the strategies that can be used by the human resource department in the industry to successfully handle the diverse work force. Multicultural workforce in the hospitality industry The hospitality industry is one of the growing industry industries in the world. Increased globalization and increased outsourcing of businesses has been one of the driving forces in the growth of the industry. The industry has been growing at a rate of 12 percent in the most countries in the world. Due to the increased growth of the industry, there has been increased movement of people from different parts of the world who have been seeking employment in the industry. This has led to increased diversity within the work place with more and more people mingling. This diversity has been posing various challenges to human resource management department in most firms as enhancing the diversity of the work force to work as a system has become difficult and challenging. The work of the human resource department is to ensure the all workers are treated as equals regardless of their background. As a result, there have been efforts by the human resource department to come up with various strategies that are earmarked to streamline the operations of the diversity to enhance the working of the firms as a system. The hospitality industry like others can be grouped into three categories as far as cultural diversity is concerned. The first category can be termed as monolithic organizations which are characterized